Herein you will find Sereno’s Privacy Policy and details of how and why Sereno will collect, store, and utilize your personal information.
Sereno values the privacy of all our clients and people that we work with, as well as the rights and privacy of anyone visiting our website. We are dedicated to complying with all relevant legislation, including the Privacy Act (1988) and the Australian Privacy Principles. We will expend every effort to protect your personal information and data.
This information is free to access and is open to anyone to read.
Why do We Collect and Store Your Personal Information?
Sereno will collect personal information to assist us in providing our products and services, keeping you up to date about them, complying with our legal and contractual obligations, running competitions, and other advertising activities. We store personal information when responding to inquiries and providing information about our products and services.
We need your data to carry out these business activities. We may use your data for these purposes mentioned above, or for other reasons listed on the collection statement. We will always make clear the way we intend to use your information when and if we collect it.
We store all your personal information securely and either in a locked cabinet or on a password-protected drive.
How Will Sereno Collect Your Information?
Sereno might collect your personal data and information face to face, via our website, social media presence, phone conversations, and website forms.
We get information from our contractors or other people who provide products and services to assist us in carrying out our business. This information is generally obtained to assist us in obtaining these products or services.
What data does Sereno collect?
We will collect different types of personal information that are needed to assist us in providing our business offerings and keeping our clients and other stakeholders up to date.
This includes data like your name, phone number, DOB, email, residential and business address, and other information. This is to assist us in managing our relationships. We may also collect data for market research purposes, such as your hobbies, interests, experiences, profession, and other personal information.
For more detailed purposes, Sereno might collect financial and banking information, loan guarantor, or next of kin contact details. This is when and if we assist our clients with financing their property development. We may also collect information about your work status, trading history, or information about any businesses or companies (or other related entities) you have dealings with.
How will Sereno use personal information? To whom and when will it be disclosed?
Sereno might use your personal information for the main reason it was collected for. This is the purpose specified in the privacy collection statement. For example, when we take details via a website form. Generally, this will be so we can contact you and maintain accurate records.
By giving us your personal information, you consent to Sereno:
- Providing you with our service
- Undertake our dealings with you.
- Monitor digital activity on our website(s)
- Deal with to a threat to an individual’s life or to the public’s wellbeing
- Manage our relationship with you.
- Improve and add to Sereno products and services; or
- Where required or authorised by law.
- Providing your contact details implies consent for Premier Development Group (PDG) to reach out about current and future projects.
Sereno may also disclose personal information:
- a) to other companies contracted by us to provide services, including ICT services, to process payment information, and perform other necessary business tasks
- b) to other entities authorised by you to receive data held by Sereno
Will you receive any direct sales or marketing content from us?
When you give Sereno your contact details and you agree to receiving communication from us, we may send you materials directly related to our service offering. This includes but is not limited to emails, text messages, and phone calls. We will never sell or pass on your personal information to any third party for marketing purposes. You can opt out at any time of receiving marketing materials.
Will your information be sent overseas?
Sereno stores all data in Australia, and we are committed to not storing any personal information outside the country. When and if we do, we will notify you.
Can you retrieve your personal information from us?
You have a legal right to retrieve your information, and we are obliged to correct any error in the collection of your data. There are some limitations, as outlined in the relevant legislation.
The legislation contains some circumstances when Sereno does not have to allow this access. If you do request your information, we may give you access in a way permitted under law. To keep safe personal data held by Sereno, you may be asked to confirm your identity before we grant you access to this information. An application to access your data may take some time to process and retrieve.
Sereno encourages our clients and other stakeholders to ensure we have accurate, complete, and current data about you. You may always correct any errors or even request that we delete some or all your information.
Does Sereno use and store ‘cookies?
Yes, we do. When you access our website or our dedicated project portal, we and/or the companies we use for information technology services (including domain hosts) may obtain information from you using technology such as cookies, web beacons, pixels, tags, and other navigational data information. We do this to better understand your user experience and improve our digital presence. For instance, Sereno or our IT providers may store information like the time, date and duration of your visit, the type of device used to access our webpages and the browser used.
This information is usually not linked to your identity, except in cases where you have identified yourself, such as by completing a web form or messaging us on social media.
How can you complain about privacy policy breaches at Sereno?
While Sereno is committed to protecting and storing your personal information securely, there may be an instance where you have a complaint about a breach. Please contact us directly to discuss this. We review all enquiries about breaches and respond in a timely manner.
Will this Privacy Policy change ever?
Sereno may make changes or amendments to our Privacy Policy. This webpage will always have the most current Privacy Policy. If you can read it now, it is current.
Whom can you contact about your personal information at Sereno?
To contact us about your anything mentioned here email: projects@premierdg.com.au
You can also write to us at: Suite 5, 206 Greenhill Road Eastwood SA 5063